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Common questions
Getting started
What is CrewInput?
CrewInput is a real-time audience engagement platform for corporate events, workshops, and conferences. Moderators create interactive sessions (Live Q&A, Word Clouds, Live Polls, Live Quizzes); participants join instantly using a 6-character code — no app or account required.
Do participants need an account?
No. Participants only need the 6-character session code. They open CrewInput.com, enter the code, and are live immediately.
What browsers and devices are supported?
Any modern browser on desktop or mobile — Chrome, Firefox, Safari, and Edge. No app download is required.
Sessions
How do I create a session?
Log in, click "New Session" on your dashboard, choose a session type and name, then click Create. Your session is live immediately.
What session types are available?
Four types: Live Q&A (participants submit and upvote questions), Word Cloud (participants submit words that build a live cloud), Live Poll (multiple-choice voting with live results), and Live Quiz (timed multiple-choice rounds with a live leaderboard).
How do I share my session with participants?
Each session has a unique 6-character code shown at the top of the session view. Share it verbally, on a slide, or use the built-in QR code (click the QR icon in the session header). Participants go to CrewInput.com, enter the code, and join instantly.
Can I run multiple sessions at the same time?
Free plan: 1 active session at a time. Starter and Pro: multiple concurrent sessions are allowed.
How do I end or archive a session?
From your dashboard, open the session card menu and choose "Archive" or "Delete". Archived sessions retain their data and analytics; deleted sessions are removed permanently.
Moderation
How do I approve or reject questions in Live Q&A?
In the session view, incoming questions appear in your moderation queue. Click the tick to approve (makes it visible to all participants) or the X to reject (removes it silently). Use the Live Moderation view for a distraction-free control panel during the event.
Can I hide a question after it has been published?
Yes. Open the published question and click "Hide" or "Archive". It will no longer be visible to participants but is retained in your session data.
How do I activate a poll?
Open your session, go to the Polls tab, and click "Activate" on the poll you want to run. Results update live as participants vote. Click "Close poll" when you're done.
Plans & billing
What happens when I reach the Free plan attendee limit?
Once 20 participants have joined an active session, new join attempts are blocked until the session ends or you upgrade to a paid plan.
How do I upgrade, downgrade, or cancel?
Go to the Pricing page and click the relevant button on the plan card. You will be taken to the Stripe billing portal where you can make any changes immediately.
Will I lose my data if I cancel my subscription?
No. Your session data and analytics are retained after cancellation. Your account reverts to the Free plan limits at the end of the billing period.
Technical
Why is my session not updating in real time?
CrewInput uses WebSocket-based live updates with a polling fallback. If updates stop, check your internet connection, then refresh the page. The session will reconnect automatically.
How do I export my session data?
Open a session's Analytics page and click "Export CSV" (Starter and Pro plans). The export includes all questions, votes, timestamps, and poll results.
I forgot my password — how do I reset it?
On the login page, click "Forgot password?" and enter your email. A reset link will be sent to your inbox within a minute.
Still need help? Email us at support@crewinput.com and we'll get back to you as soon as possible. You can also check the Documentation for step-by-step guides.